We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as received: unworn, unused, with tags, and in its original packaging.
• An order number is required.

To start a return, please contact us at info@moogco.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@moogco.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items

• Personal care products (such as beauty items)

• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before initiating a return. Unfortunately, gift cards are non-returnable.

Exchanges

To exchange an item, you must first return the original item. Once the return is accepted, you can place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you regarding the refund approval. If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

If you have any additional questions, please do not hesitate to reach out to us at info@moogco.com.