Purchase Protection
If something goes wrong with your order, we will make it right. Purchase Protection comes free with every eligible order.
What we cover
- It arrived damaged.
- It is not what the listing showed.
- It got lost on the way.
Covered claims get a full refund of what you paid for the item, and you never pay return shipping.
What we do not cover
- Changing your mind. That is what our 30 day returns are for.
- Parcels the carrier confirms were delivered.
- Digital downloads, printables, and gift cards.
- Personalized items, unless they arrived damaged or made wrong.
- Opened bottles, pacifiers, and personal care items.
- Freight forwarders and addresses outside the United States.
How to tell us
- Message us in the chat or email cs@moogco.com with your order number, and a photo if something is broken. Within 14 days of delivery.
- If a parcel is lost, we trace it with the carrier first. Still missing 14 days after your last estimated delivery date? We refund you.
- No answer from us in 48 hours and your message becomes a claim on its own. We reply to claims within 3 business days.
This is our own promise as the shop, not insurance. We cover up to what you paid, two claims per customer in 12 months, one lost parcel in 6 months.
The Moogco Mamas